Return Policy
The Die Hard Brand LLC stands behind the quality of our products and we want you to love every purchase. Within 30 days, if you are unhappy with any product for any reason, we will gladly issue a refund back to the original method of payment.All returned items must be unworn, unwashed, and in new condition to be eligible for a refund.
Shipping
- Orders are processed and shipped on business days only. Business days are Monday - Friday, excluding federal holidays within the United States.
- Occasionally, the Distribution Center will be closed due to a holiday or our yearly physical inventory count. No orders will be processed or shipped when the Distribution Center is closed.
- Some items sold on our website require special handling as specified by federal, state and local regulations governing the transport of these items. We comply with these regulations; therefore, the shipment of some products to certain locations may not be possible.
Custom Order Return Policy
- The Die Hard Brand LLC does not offer returns or refunds for customized products.
- If there is a problem with your custom order please contact us at sales@thediehardbrand.com
- Customers acknowledge and agree that due to the product being custom made, The Die Hard Brand LLC cannot offer any refunds
Pre-Orders
- Production - Please allow 3-5 weeks for production. Production times vary, on average it will take 3-5 weeks from the end of the pre-order sale to complete production.
- Returns - All Pre-Order Sales are Final, no returns. If an error is made during shipment on our end, we will fix it. Make sure your shipping information is correct at checkout.
FAQs
Can I change my shipping address after I place an order?
We are unable to modify the address after an order is placed.
Please review your address carefully before placing your order. We always recommend avoiding features like auto-fill and auto-complete to minimize errors at check out
What do I do if I enter an incorrect shipping address on my order?
Once an order has been placed, we cannot modify any portion of it.
Unfortunately, addresses cannot be changed prior to delivery, and we will need to wait for the package to be returned back to us as undeliverable for a refund to be issued.
Can I cancel my order before it ships?
Once processing begins, we are unable to cancel or make modifications.
If your order has been processed and it's too late to cancel, you will need to place a return for the order after you receive it.
When will my order ship?
Orders usually ship within 1-3 business days, regardless of shipping service selected.
During holiday sales and other high-volume times, the processing time may be longer before shipping.
Do you offer free shipping?
We offer free standard shipping on all U.S. orders over $70.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.